Delivery and service policy

Last updated: 03.06.2026

This English version is provided for information. The Romanian version remains the reference version, unless mandatory law provides otherwise.

1. Scope

This policy applies to services and, where applicable, products/materials ordered through IronFix.ro. Because IronFix.ro is focused on works, installation, service and interventions, "delivery" may mean either delivery of products/materials or scheduling and performing a service at the client's location.

2. Order or intervention confirmation

After the request is submitted, IronFix may contact the client for clarifications. The appointment becomes firm after the offer is confirmed and, where applicable, after the advance or agreed price is paid.

3. Service terms

Service terms depend on:

• team availability;
• city and intervention area;
• work complexity;
• material availability;
• weather conditions, if the work depends on them;
• access to the location and preparation of the work area.

Communicated terms are estimates, unless IronFix expressly confirms a firm term.

4. Travel to the client

For on-site interventions, the client must ensure access for the team at the agreed date and time. If the team cannot enter the location, if the submitted data is wrong or if the work cannot be performed for reasons attributable to the client, IronFix may charge travel, diagnosis or rescheduling costs.

5. Product or material delivery

If the offer includes products/materials, they may be:

• brought by the intervention team;
• delivered separately by courier or own transport;
• collected by the client, if this option is available.

The transport cost, term and delivery conditions are communicated in the offer or order page.

6. Work acceptance

At the end of the intervention, the client may be asked to confirm work acceptance, including by signature, electronic confirmation, photos or another method set by IronFix. Any observations should be communicated as soon as possible.

7. Rescheduling

The client may request rescheduling at office@softrol.ro or +40 371 328 802. For rescheduling requests very close to the intervention time, IronFix may charge reasonable costs, especially if the team was already assigned or materials were prepared.

8. Situations that may delay performance

IronFix is not liable for delays caused by incomplete information, impossible access, lack of necessary approvals, non-compliant installations, supplier unavailability, weather, traffic blocks, accidents or other situations outside IronFix's reasonable control.