IronFix.ro general terms and conditions

Last updated: 03.06.2026

This English version is provided for information. The Romanian version remains the reference version, unless mandatory law provides otherwise.

1. Platform information

IronFix.ro is a platform operated by SOFTCONTROL SRL, registered office at Strada Toamnei, nr. 2 bis, Ramnicu Sarat, Buzau county, tax ID RO 15145123, Trade Register no. J10/37/2003, email office@softrol.ro, phone +40 371 328 802.

2. Definitions

"Platform" means the IronFix.ro website and any associated digital application or interface.

"Client" means the natural or legal person submitting a request, asking for an offer, ordering products/materials or accepting an intervention.

"Service" means work, installation, diagnosis, repair, intervention, commissioning, verification or another service requested through the platform.

"Provider" means the team, collaborator, subcontractor or professional assigned to perform the service.

"Offer" means the estimate or proposal sent to the client, which may include labor, materials, travel, equipment, fees and terms.

3. Platform purpose

IronFix.ro allows clients to submit requests for works and services, receive estimates or offers, accept interventions, make payments and schedule works. The platform may include installation, service, repair, utilities, climate control, heating systems, photovoltaic panels, electrical works, automation, light construction or other categories published on the website.

4. Quote request

The client must provide correct and complete information about the work: description, location, photos, dimensions, equipment model, access, urgency and any other relevant details. IronFix may request clarifications before sending an offer.

5. Estimates and offers

Automatic or preliminary estimates are indicative and do not represent a final binding offer until expressly confirmed by IronFix. The final offer may depend on additional checks, material availability, work complexity, access to the location and real conditions found on site.

6. Offer acceptance and payment

The contract is considered concluded after the client accepts the offer and, where applicable, pays the advance or agreed price. Payment may be made through the methods displayed on the website: card, bank transfer or other methods activated by IronFix.

Payment processor: Banca Transilvania

Bank account: RO53BTRLRONCRT0663229801

7. Advance payment

For certain works, IronFix may request an advance payment to reserve the team, order materials, cover travel, diagnosis or block the intervention interval. Refund or retention conditions are communicated in the offer and in the Return/cancellation policy.

8. Scheduling the intervention

The date and time are set depending on team availability, intervention area, work complexity and payment confirmation. IronFix may reschedule the intervention for justified reasons such as weather, technical unavailability, lack of materials, impossible access or force majeure.

9. Client obligations

The client must:

• provide correct and complete data;
• ensure access to the location on the scheduled date;
• obtain necessary approvals from the owner, association, administrator or authorities, where applicable;
• allow technical condition checks;
• not request illegal, unsafe works or works contrary to technical rules;
• pay the agreed price by the agreed deadlines;
• promptly communicate any change or issue.

10. IronFix obligations

IronFix will make reasonable efforts to:

• analyze requests correctly;
• communicate costs and conditions clearly;
• schedule and coordinate interventions;
• perform or coordinate works professionally;
• manage complaints and support requests.

11. Materials and products

If an offer includes materials or products, they will be described in the offer or commercial documents. If specially ordered materials can no longer be returned to the supplier or have been installed/used, return rights may be limited according to the law and the Return/cancellation policy.

12. Diagnosis and on-site checks

For certain works, the final assessment can only be made after an on-site check. If the real situation differs from the information initially submitted, the offer may be changed and the client may accept or refuse the new offer.

13. Warranties

Warranty for services, products and materials is granted according to applicable law and the conditions communicated in the offer, warranty certificate or related documents. The warranty does not cover improper use, unauthorized interventions, normal wear, lack of maintenance, faults caused by non-compliant installations or external factors.

14. Complaints

Complaints may be sent to office@softrol.ro, with the issue description, order/intervention data and, where useful, photos or documents. IronFix will analyze the complaint and provide an answer within a reasonable period.

15. Limitation of liability

IronFix is not liable for incorrect information provided by the client, impossible access, hidden/non-compliant installations, unknown technical conditions, delays caused by third parties or force majeure. This clause does not limit consumer rights provided by law.

16. Platform use

Users may not use the platform for illegal, fraudulent or abusive activities, for submitting false data, dangerous files or content that infringes other persons' rights.

17. Data protection

Data processing is carried out according to the Privacy policy, Cookie policy and user consent.

18. Changes to the terms

IronFix may update the terms. The applicable version is the one published on the website on the date of platform use or offer acceptance, unless the law provides otherwise.

19. Applicable law

These terms are governed by Romanian law. Any disputes will be resolved amicably, and failing that, by the competent courts according to applicable law.